faq ends

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RefDP/nd758 17 Delderfield

Leatherhead

Surrey

KT 8AU




017 78855

14/11/0

Dear Sir

I wish to register a complaint in respect of the appalling standard of service I have received from your company. Having ordered a conservatory on the understanding that it would be delivered within � weeks (the main reason I ordered from your company). I duly paid the deposit on the 0/0/0.

After paying the deposit, delivery was confirmed as 0/10/0 (a week later than requested) and I paid the balance in full on 8/10/0. On Wednesday /10/0 at 5pm I received a telephone call to advise me that it would not be delivered the following day � with no reason or explanation as to why. In anticipation of delivery I had taken a day off work (at a loss of £50) and had arranged for my builder to be on site to start erection on the 1st. I was, as you can imagine, somewhat upset at this situation. Not least because I had made it expressly clear to a Jamie at your works that I would be away from the 01/11/0 � 1/11/0. After numerous telephone calls to your works, most of which I was told I would be called but didn’t receive even the curtsey of a reply. I was eventually told that it would be delivered on the 06/11/0. This entailed making arrangements for someone else to be at the house in my absence. Needless to say it never arrived, a colleague was kept waiting at my address all day without call or explanation. This is totally unsatisfactory service in my opinion. At this moment I have a new kitchen in store, which I am unable to fit until completion of the conservatory and because of these delays my builder doubts he will be able to complete the works before Christmas � this will mean I will be unable to accommodate my family for Christmas and New year.

I look forward to response at your earliest convenience.

Yours Faithfully

Mr D.L. Phipps



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